All the vision, passion and energy behind an organization would fail to yield the right results if the company fails to attract the right human capital to its fold. The use of recruitment process outsourcing, or RPO as it is popularly known, is a good choice for companies, which may not have the time or resources to build relevant recruitment skills or the right brand image in the recruitment space. An expert recruiter who provides the required services can ensure the success of the organization in reaching its goals; but the best of them also fail, if the organization does not adopt certain procedures, which we shall consider here.
The organization needs to provide a clear mandate on the parameters governing the work to the recruiter, specifying its particular requirements as well as acceptable and unacceptable attributes. If it was seeking to meet its diversity goals, such information should also be specified at the outset. The best way to ensure that these stipulations will be adhered to is to incorporate the SLAs (or Service Level Agreements) into the contract.
Some of the usual SLAs that govern the outcomes of a recruitment contract include the following to ensure that the recruiter/service provider delivers valuable talent to the organization, with built-in penalties for any failure to do so.
Managing the RPO:
The management of the relation requires the identification of a specific point of contact within the organization to who sets a process and schedule in to interact, monitor and collaborate with the recruiter on a regular/daily basis depending on the quantum of work assigned. The various stakeholders within the organization need to be kept in the loop of developments and participate in the assessment process to measure the performance against the SLAs; and provide inputs and suggest action points to remove the process pain points and ensure improved delivery standards and impose the penalties, if required. The measure of the ultimate success of the outsourcing effort will be directly proportionate to the such investments of time and effort.
A decision perhaps linked with the need for faster progression and movement in the early stage of careers in order to get on the property ladder and start a family.
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