Are you getting your money’s worth out of the onsite program managers for your contingent workforce Managed Services Program?
I recently attended a conference of indirect procurement officers. Over lunch, one senior officer told me about an internal debate raging in his company regarding whether their MSP was ‘doing a good job’. Over the past two years, their MSP had worked with them to establish consistent pay rates, reduce bill rates, and consolidate staffing suppliers. So where’s the problem?
The Chief Financial Officer was pressuring Procurement to do something about the ongoing “out of program spend”. Hiring Managers viewed the program as “yet another bureaucratic Human Resources initiative.” I suggested that he look closely at the services provided by the onsite program managers. Simply put, the role of the onsite program manager is to ensure that everybody wins.
The onsite program manager is the client’s agent, and is responsible for the smooth daily operation of the program. The individual ensures that job requisitions are properly processed, users are trained on operational processes and VMS technology, payroll is accurately processed, suppliers are paid, client questions are quickly answered, and issues are resolved or escalated. The onsite program manager oversees supplier activities, including candidate screening, interviews, engagement offers, onboarding, and offboarding.
The best onsite program managers do much more. In well run programs, clients look to the MSP onsite team to:
Henry Ford once said, “Coming together is a beginning; keeping together is progress; working together is success.” This is the essence of a great MSP onsite program manager.
Mail (will not be published) (required)
+ three = 6
Thanks for Subscribing to DCR Blog.