Editor’s Note: This is the first of a six-part series dedicated to the Sourcing Industry Group’s report, “Innovations in Vendor Management Systems Technology 2016”, which is sponsored in part by DCR. References in italics are taken directly from the SIG report along with the corresponding page number.
It’s a well-known fact that if a Vendor Management System (VMS) provides a great user experience, people are more likely to adopt it. Similarly, integrations with existing and future software needs to be seamless in VMS technology.
The Sourcing Industry Group, better known as SIG, found that DCR provides a smooth user experience by collecting the voice of the customer and by using their own in-house idealab to generate useful features and product enhancements that are easy to use.
Not only that, nearly every process or feature within Smart Track is highly configurable and it also has a graphical interface so users can drill down into relevant data to make smart and strategic decisions. Dashboards provide clients and suppliers with a graphical and interactive investigation of their workforce data (p. 37).
Smart Track is so intuitive it enables users to come up to speed quickly with minimal assistance – yet help is only a click away if required. Since parts of it are based on social media techniques to help drive results, users are familiar and at ease with the functionalities in Smart Track. Additionally, action items and alerts are automatically posted on the dashboard as well as delivered via email and text, if configured, so no task gets overlooked.
Additionally, Smart Track makes use of Natural Language Processing (NLP) and Artificial Intelligence (AI), gamification and intuitive menus along with online help, which all work together to drive adoption, engagement and sustained use.
In fact, Smart Track is not only the first, but still the only VMS with gamification to drive adoption and results. The innovative use of the consumerization of software in business encourages engagement. They are the only provider to introduce “gamification” features to encourage adoption and reduce “rogue” spend. Users are incentivized to all sorts of tasks by gamifying simple and critical processes (p.19).
DCR’s Match Index Intelligence is built using their proprietary SIMSIM Engine and uses NLP and AI to make short work of what once was an extremely tedious process. It can identify patterns in past employers, courses, keywords, employment length and more. Then it can take that data, along with your organization’s hiring data, and provide you with the best match for the requisition.
They have even enabled their resume and requisitions to include voice recordings which can really bring these functions to life (p. 19).
This is just a small sample of how DCR approaches the total user experience. DCR built processes to ensure a seamless integration with clients’ existing systems and third-party services with a “no additional cost” approach because they really believe that it shouldn’t cost extra to continue to do business as usual!
DCR has integrated Smart Track with virtually all industry eProcurement, ERP, HCM, HRIS, time recording and PPM systems (p. 41). In addition, Smart Track has an Integration Toolkit that allows the configuration of integrations from the front end as well as the scheduling, monitoring and tracking of the integrations.
Of major significance, Smart Track’s architecture allows for different options for connection, transport and format with inbound and outbound data flows. There is no need to install or change anything at the end points or source code (p. 41).
Because Smart Track is a role-based system, there is a bi-directional exchange of data, important to the entire ecosystem of users.
Virtually all aspects of Smart Track are configurable including workflow management, business rules, approvals, the supplier scorecard, invoices and dashboards to create a smooth user experience with seamless integrations.
To read part two of this series, click here.
To read part three of this series, click here.
To read part four of this series, click here.
To read part five of this series, click here.
To read part six of this series, click here.
Click to read the full “Innovations in Vendor Management Systems Technology 2016” report.
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