Behind the Curtain at DCR – Onsite Program Lead | DCR Workforce Blog

Behind the Curtain at DCR – Onsite Program Lead

What’s it like to work at an innovative company like DCR? In this monthly blog series, we let you peek behind the curtain into our organization to see what makes us tick – our cultures, our core roles and the people behind them. We’d like you to meet Patricia Douglass, our Onsite Program Lead. She’s been with DCR since 2002, and has always worked at our client’s location.

Welcome, Patricia! Can you tell us what your role as an Onsite Lead Specialist means to you and what you like most about it?

Onsite really means I work directly onsite at the client’s location, but the role means many things. For the client, I am the face of DCR. Anyone at the client who needs help from DCR comes to me. I assist them to take care of what is needed as well as train them to use Smart Track. For suppliers, I am the friendly assistant who is available to assist with the contingent worker positions or their employees on site at the client location. If they need to ask questions about Smart Track, I’m their resource person. And for contingent workers, I am the fosterer of goodwill. I help them get started and take care of them so they can do the best job possible. I frequently get calls or people coming into my office for help with complex problems, and I enjoy knowing I’m helping them fix their challenges.

You must be a multi-tasker! So if someone wanted to work in your department, what advice would you give him or her?

The best advice I can give is to know that you are a one-person-show. And by that I don’t mean to say we don’t have help or resources, but once you’re up-and-running you must be able to work on your own, think on your feet and manage yourself accordingly. It’s like being on an island because you’re at someone else’s location. You need to understand that you represent DCR, but you have to be able to embody the client.

What do you find the most challenging aspect of your job?

Right now it’s keeping all the balls in the air simultaneously! Each day is new and different. There are basic areas that are ongoing each day. However, each day brings new or different challenges that need to be addressed. Normally the beginning of the year is quieter and there’s more time to dedicate concentrated periods of time to matters, but not this year. We started out busy and continue to get busier.

That’s so exciting. What’s your favorite thing about working at DCR? What has kept you here all these years?

I like that DCR is very flexible and has great benefits. Also the location of the client I work at is in close proximity to my home so I have a short commute. The biggest thing that has kept me here is that business has evolved and there are more complexities with new challenges every day. It’s interesting!

How do you feel you impact our clients?

I believe I make a positive impact when everything runs smoothly for the client. Getting the right talent in the door in a timely manner, ensuring that the candidates received knows what to do and making sure everyone receives the help they need. When that whole process is taken care of correctly, then I know that I’ve had a positive impact.

One last question. What’s your favorite perk at DCR?

My favorite perk is the house cleaning service. I love coming home to a nice, clean house!

Patricia, it’s been so nice talking with you!

If this peek behind the curtain into Onsite Lead Specialist sounds interesting, perhaps you want to apply or find out more. DCR currently has an opening for a position at one of our client locations. This is a great opportunity for someone who can think on their feet and figure out solutions quickly without much hand-holding because, as Patricia noted, after time you’ll be counted on as a one-person-show! If this position is closed, feel free to check out our other open positions. Apply today!

The content on this blog is for informational purposes only and cannot be construed as specific legal advice or as a substitute for competent legal advice. They reflect the opinions of DCR Workforce and may not reflect the opinions of any individual attorney. Do contact an attorney for advice specific to your issue or problem.
Shelley has been a published writer since 6th grade. She loves the creative process, and writes so much that it looks like her keyboard is on fire. She’s developed copy for Fortune 500 companies and won numerous advertising and marketing awards.