The Importance of Onboarding: You Never Get a Second Chance to Make a First Impression | DCR Workforce Blog

The Importance of Onboarding: You Never Get a Second Chance to Make a First Impression

I’ve always remembered this from my youth: You never get a second chance to make a first impression. It’s so true whether you are an individual or a business. First impressions are lasting – and they can be fantastic or fatal.

For contingent workers (CWs), the first impression starts even before the first day on the job.

Sure you can have some Excel spreadsheet and manually check items off. Or make sure the worker has been properly introduced to everyone for socialization. But when you enlist the resources of a best-in-class Vendor Management System (VMS), you have this powerhouse at your disposal to efficiently and effectively onboard your contingent workers, making their first impression of your company fantastic and streamlining the entire process for your team.

For your managers, the benefits of streamlined onboarding are many:

  • Ease of introduction to company protocol
  • Better job expectations and performance
  • Reduced stress (for managers and CWs)
  • Higher worker retention (and alumni returns)

All of this, plus complete visibility into the entire onboarding process, including at-a-glance status of all steps in the process, allows managers to be completely in the loop as well as eliminate the surprise late- and non-starts.

Although there are best practices for onboarding common throughout businesses in general, your industry will have a specific set of business objectives, compliance issues and transactional documentation needed for successful onboarding. For example, a software company will have different guidelines than a retail establishment and a warehouse will have vastly dissimilar requirements than a nuclear power plant.

The first impression

Effective onboarding should play a big role in your competitive advantage. If you make a great first impression (and continue to capitalize on that), you’ve won more than half the battle. Although there are plenty of studies on how the importance of onboarding effects traditional employees, much of the data is transferable to the contingent worker.

The importance of onboarding best practices

A best-in-class organization displays a number of key characteristics in effective onboarding excellence such as:

  • Commitment to align with your business objectives
  • Combination of strategic and tactical initiatives
  • Capitalizing on world-class VMS technology to enhance the process

A structured process includes the obligatory paperwork, yet also should address:

  • Welcome and preparations for starting the day
  • Introductions to tools and network use
  • Office orientation
  • Meet and greet with team members
  • Workstation and network access
  • Badge and other access
  • An evaluation of the onboarding process (for improvements)

Effective onboarding is an important rite of passage for all your contingent workers. Read our latest DCR DASH “Smart Track’s Onboarding Module: Welcome Aboard” for a quick rundown on how Smart Track can help you streamline the onboarding process.

Can we answer any of your questions about Onboarding with Smart Track?

The content on this blog is for informational purposes only and cannot be construed as specific legal advice or as a substitute for competent legal advice. They reflect the opinions of DCR Workforce and may not reflect the opinions of any individual attorney. Do contact an attorney for advice specific to your issue or problem.

One response to “The Importance of Onboarding: You Never Get a Second Chance to Make a First Impression”

  1. Lalita Vempati says:

    Nicely put! No second chances to make a first impression. Nothing could have said it better – about the importance of on-boarding a new worker.

    Personally, I know this story about how a new hire left within the week, because of how she felt on the day she reported to her new job at this sprawling office. She was too bitter about how she could not locate a restroom, and had no one paying attention enough for her to ask them!

    Usually, Managers are keen to provide a great on-boarding experience to permanent employees. It is doubly important to ensure that a similar concern is extended to contingent workers, so we can form a lifetime association; which keeps them coming back to us, anytime we need them.

    I can believe that an effective VMS is undoubtedly a great asset – when on-boarding new contingent workers.

Cate helps pave the way for a smooth implementation process with Smart Track.