Management through Mobile Technology | DCR Workforce Blog

Management through Mobile Technology

chart1Apple is in the news, having filed a patent for technology which makes texting on the iPhone safer while walking. This only goes to prove how ubiquitous mobile phones have become in people’s lives. Reportedly, 90% of Americans own a cellphone and 58% of those are smartphones. What does this mean for businesses and their human capital management teams? While Human Resource (HR) teams have graduated to using mobile applications for recruitment efforts, many do not consider mobile applications to be useful when managing internal workforce management functions.

This belief is contrary to research that indicates that mobile devices are highly effective in getting the attention of their target groups. A recent study by ADP explored this issue in a survey of 2 million workers across 25000 businesses in America.

Listed here are some takeaways and deductions from the study:

  • 37% of employees view pay and benefits information when it offers mobile functionality, whereas the number stands at 23% when people access the same information on their laptops and PCs.
  • chart2By adopting mobile technologies, managers find it easier to connect with workers and inform them of critical and non-critical issues, helping to increase productivity and improve real-time decision-making.
  • HR information on the go is important in some industries more than others. If you are in an industry where your workers are not desk-bound or typically issued with desktop systems; this may be the moment to embrace change. Companies in construction, manufacturing, transportation and utilities, real estate, rentals and leasing, and mining have widely adopted mobile technologies to stay in touch with workers.

The study by ADP goes on to say that once a person transitions to mobile technology, there is no going back. Everyone wants everything on this ubiquitous, hand-held device which has replaced music players, cameras, organizers, watches and rolodexes (to name a few) in its unrelenting, non-hostile takeover of our lives. Most people labeled as the Gen-X and Millennials have adopted mobile technologies for various personal and business uses. Later generations have practically grown up using them; it would be no exaggeration to say that for many, using a mobile would have started from their kindergarten days, if not earlier. As Human Resources organizations incorporate mobile applications in their work processes, they report significant efficiency gains in communicating news and HR information; processing time entry, time-off requests, and work scheduling; and managing pay, benefits and retirement accounts. Staffing agencies find that their mandate to train temporary workers on workplace skills and security matters can also be fulfilled through such information sharing on the mobile.

For all of the above, what could be a better way to communicate and collaborate, in elaborate and interactive detail, than using the ubiquitous mobile device?

The content on this blog is for informational purposes only and cannot be construed as specific legal advice or as a substitute for competent legal advice. They reflect the opinions of DCR Workforce and may not reflect the opinions of any individual attorney. Do contact an attorney for advice specific to your issue or problem.
Lalita is a people/project manager with extensive experience in operations, HCM and training and development across industries like banking, education, business consulting, BPO and information technology. She believes in a dynamic approach to life and learning as change is the only constant.