Staffing Supplier’s Role in Meeting Diversity Goals | DCR Workforce Blog

Staffing Supplier’s Role in Meeting Diversity Goals

Most leading companies strive to build a diverse business ecosystem that helps them meet their social responsibility obligations, win federal contracts, earn recognition from society for their work, and gain respect and loyalty from their communities and customers

The role played by a staffing agency in helping an organization to meet its diversity goals is undeniable. With the right supplier, a company finds itself reaching its diversity spend goals without having to compromise upon the response time or quality of the contingent worker hired.

‘Must Have’ Components of a Diversity Supplier Program:

Is it really enough if a company establishes a diversity program, allots spend goals and celebrates when the money is all spent?  Of course not!   Companies must establish qualitative and quantitative goals and objectives, and make sure that these objectives are met.  Staffing suppliers who are committed to building a diverse work environment can enable their clients to achieve their diversity goals.

  • How does a company build a portfolio of staffing agencies that will help them to achieve their diversity goals? Start internally.  Verify that every leader in your organization is committed to the program. Ensure that each carries realistic and achievable diversity goals.
  • To find a certified minority owned firm, contact your local chapter of National Minority Supplier Development Council (NMSDC). NMSDC is the leading professional association authorized to certify minority suppliers.  Their rigorous certification process eliminates fraudulent entities and fictitious claims.
  • NMSDC is not the only authorized certification body.  Private, non-profit and federal/local agencies as well as the Small Business Administration can identify a business as Certified Woman-Owned Business, Minority, Service Disabled and Veteran-Owned Business or a HUBZone Business.
  • Establish a formal supplier assessment process.  Choose a supplier with an established track record and solid financial health.
  • Also assess the supplier’s strengths at the local, national and global levels.   Consider the skills they can source, the quality of their resources, their response time and ability to fulfill your demands.
  • Recognize that many diversity suppliers are small companies.  Find ways in which they can be successful and make a contribution in your program without being overpowered by the larger suppliers.  This may mean designating diversity suppliers as Tier 1 or other measures that encourage their success.
  • If your company has established a Managed Services Program, direct the Managed Services Provider (MSP) to develop a specific plan to attract and support diversity suppliers.  Measure the MSP on their success in meeting this commitment.
  • Assess ongoing supplier performance using a scorecard tied to metrics established in the Service Level Agreement (SLA). Provide continuous feedback and guidance on ways in which the supplier can better meet your objectives and requirements.

If you are a business owner with unmet or poorly met diversity targets, do not hesitate to revamp your program.   Seek the assistance of NMSDC or other associations that can guide you in building a program that attracts high quality diverse companies and enables them to contribute to your success.

The content on this blog is for informational purposes only and cannot be construed as specific legal advice or as a substitute for competent legal advice. They reflect the opinions of DCR Workforce and may not reflect the opinions of any individual attorney. Do contact an attorney for advice specific to your issue or problem.
Lalita is a people/project manager with extensive experience in operations, HCM and training and development across industries like banking, education, business consulting, BPO and information technology. She believes in a dynamic approach to life and learning as change is the only constant.