How Technology is Shaping Workforce Management | DCR Workforce Blog

How Technology is Shaping Workforce Management

Technology today has a significant role to play in all aspects of management, including Human Resource management. Though initially slow and reluctant to adopt technology, HR has been increasingly using technology in talent acquisition and workforce management. This has led to an improvement in recruitment processes, employee engagement and organizational performance among other things.

Trends in workforce management

Look at the changes being wrought in workforce management from capabilities brought in by workforce management technology to predict some trends and developments.

  • Technology is changing all aspects of workforce engagement, spend, quality, human capital and risk/compliance perspectives.
  • Organizations now use online marketing methods to reach potential talent pools across different platforms. Finding, screening and hiring talent have all been revolutionized by technology adoption to enable faster hiring and better retention.
  • Cloud-based SaaS programs such as Vendor Management Systems are enabling contingent workforce management programs and boosting the use of non-employee workforces. Businesses can now centrally manage several sites using the same program, while outsourcing the task of hosting the software to an IT infrastructure provider and, unlike with licensed software, incur costs based only on actual use.
  • SaaS programs enable businesses to store large amount of sensitive, confidential data online and to access it at a click, when needed. Talent and workforce analytics are incorporating artificial intelligence into data analytics to offer efficient workforce planning, improved recruitment processes and workforce deployment and performance. Business intelligence and insights using actionable data from internal and external sources to offer comprehensive reporting, identification of trends, suggest alternative options by benchmarking against the best and project future performance as well as formulate business strategy.
  • With workforce technologies offering identical user interface across all devices, many paper-based tasks and scheduling of workers are being executed remotely by managers using mobiles and handheld devices, while employers enjoy the ability to remotely use self-service features to complete HR tasks and to check their schedules, trade shifts as well as manage overtime, personal time or vacation.
  • Most learning and development activities have gone online along with performance management and feedback, whether through MOOCs (Massive Open Online Courses) or on the company intranet, making skill enhancement accessible at a fraction of the costs without such tools.
  • Social media and talent platforms online offer talent pipelines with online applications, document/video resume and cover letter uploads and even track pre-employment screening tests, reducing costs and time in the process.
  • Online talent platforms are making it possible to access and utilize niche skills sets remotely. Telecommuting and remote work as well as the highly coveted option to work from home depend on the availability of workforce management technology for online interactions, file uploading and sharing for their success.
  • Technology today can help manage projects and services from end-to-end – from strategic sourcing to payment including offshoring, business process outsourcing, managing non-billable workers and more, with improved visibility and insight into projects and their deliverables.
  • Using technology to leverage data to manage workforces has significantly increased in acceptance. Data analytics help manage employee experience as well as boost workplace sentiment and happiness.
  • Customers get to enjoy the Internet of Everything (IoE) as the workforce management software’s architecture integrates with virtually all other technologies and applications, aggregating the data and offering expanded networking opportunities.

Workforce management offers a dynamic environment, making it eternally a work in progress. It offers new challenges and opportunities for improvement at every turn, and technology is the only go-to option that can offer innovative solutions and improved processes needed in response to workforce trends. Best-in-class technologies focus on user experience, customer service and innovative functionalities that impact business outcomes.

When outstanding technical teams combine subject matter expertise and market insights to offer innovative solutions that capitalize on technology trends and workforce challenges, companies gain competitive advantage and increase profits by leveraging on the capabilities offered by such technologies.

The content on this blog is for informational purposes only and cannot be construed as specific legal advice or as a substitute for competent legal advice. They reflect the opinions of DCR Workforce and may not reflect the opinions of any individual attorney. Do contact an attorney for advice specific to your issue or problem.
Lalita is a people/project manager with extensive experience in operations, HCM and training and development across industries like banking, education, business consulting, BPO and information technology. She believes in a dynamic approach to life and learning as change is the only constant.