Unravel the Mysteries of the MSP/VMS Market | DCR Workforce Blog

Unravel the Mysteries of the MSP/VMS Market

screeningThe use of contingent workers is growing, steadily and irrevocably. I often wonder what a new entrant to the contingent workforce solutions market would think when first introduced to the jargon around the industry, its regulatory environment and the VMS/MSP services which make it possible to manage one’s contingent programs well and efficiently.

How exactly does a client gain the insights into the services offered and correlate their effectiveness against their specific needs? Sure, the vendors themselves are highly supportive and full of information about their services and the benefits they provide.. But, how is a novice equipped to know or differentiate the grain from the chaff?

Focus solely on Program Deliverables and look at the ease with which the program/service helps you to achieve your goals. Take stock of the innovative features offered by each offering and see if they make you go “Wow! I must have this! I cannot imagine how I could have managed this long without something like this!?”

Some must-have features of the program/service would be:

  •  The program should reflect the way you want to do business, not the other way around.
  • A tradition of innovation, backed by a team that   recognizes market needs, then develops solutions that address these needs.
  • A program or service which allows you to scale up or down as your needs change.
  • A program/service which offers the best-in-class performance while working seamlessly with the other vendors you may have included into the program plan.
  • The speed with which the transition can happen indicates the expertise of the project team and its superior capabilities.
  • Cost as a necessary component of the total evaluation needs no elaboration. Look keenly at the process efficiencies and performance as well as quality enhancements offered by the program and the ways in which you derive hard and soft cost saving through utilizing the program/service.
  • The support offered to your internal teams in adapting to the program and service is another aspect of the offering which requires keen consideration.

Ultimately, the adoption of any technology or the outsourcing of any process are a result of the need to achieve superior efficiency and improved results. But do think about why you will be need  each feature and whether the need is immediate or something you expect to have in future. Take a comprehensive approach, which incorporates long term aspirations also because digging a well to quench an unbearable thirst makes it a highly incompetent way of managing affairs.

The content on this blog is for informational purposes only and cannot be construed as specific legal advice or as a substitute for competent legal advice. They reflect the opinions of DCR Workforce and may not reflect the opinions of any individual attorney. Do contact an attorney for advice specific to your issue or problem.
Lalita is a people/project manager with extensive experience in operations, HCM and training and development across industries like banking, education, business consulting, BPO and information technology. She believes in a dynamic approach to life and learning as change is the only constant.